Shipping Policy


* Shipping to Airport

- We can ship to your country airport if you have Import license. Some Country not require Import license on arrival so you can pick up at your International airport after Customs clear all paper work (Air Way Bill and Healthy Certificate) that i will send to your email.

- These are some country not require Import license : Hong Kong, Canada (Toronto and Vancouver), Taiwan, China, Russia, Czech Republic...For more info you can go to Airport and ask Customs

- We only accept to ship with value order over 1,000 USD or ( 20 pieces of fish size over 3 inch | 10 pieces size 5-6 inch), minimum weight is 45 kilogram (100 Pound)

- Minimum shipping cost is 200 - 300 USD and more (depend on weight). It will show on Airway Bill from Airlines Company. We need 3 days for prepare and make paper work to shipping so all payment need to make before 5 days

* Shipping via Transhipper

- By law all Live Animals entering any country MUST come through a Licensed Import Agent (Transhipper). When shipment (fish) arrive airport, it MUST be CLEARED by Customs and INSPECTED by the Dept of Fish & Wildlife. The transhipper will handles all of that so the fish can enter the country legally. After that the transhipper will send fish to the buyer. 

- We are FREE SHIPPING from Viet Nam to Transhipper. You only pay DOMESTIC SHIPPING COST and HANDLES FEE to Transhipper (Cost from transhipper to your address). Please check list of transhipper below

* Transhipper in USA :

   - An Nguyen : Dallas, TX 75048
      + Phone : 469 - 386 - 9463
      + Email : annguyen0207@yahoo.com

   - Julie Tran : Sacramento, CA 95828
      + Phone : 916 - 895 - 5333
      + Email : flowerhornsfrombeyond@yahoo.com

* Transhipper in Singapore :
   
   - Atlas aquarium (Mr Low) | E-mail : info@atlasaqm.net - Tel : +65 6481 - 8882

* Transhipper in Philippines :

   - Euro Fish Traders | Email : aron_penafuerfe@yahoo.com - Tel : 092 - 8293 - 6650

 * Transhipper in Korea :

   - AquaZone ( Jamie Paek )
     + Phone : 010 - 6641 - 7680 | Tel : 070 - 8847 - 3620
     + Email : jamiepaek1@gmail.com

* DOA (Dead on Arrival) Policy

- If your fish arrive to transhipper and dead, it's an automatic DOA and i would replace your fish. You'll have to pay import for both dead and replacement fish, as well as box and shipping of replacement fish, when we send your replacement.

- For casualties that occur during re-shipping to your home, policy only if all the following criteria are met :
    + The fish was shipped by an overnight service (Fedex or UPS, NOT ACCPET USPS) USPS is low service and always lost package
    + You signed for the package on the first delivery attempt
    + You provided us with clear picture proof of dead fish in unopened bag within 24 hours of receiving the package and a picture or video of 1/2 body was cut out (according to tracking) DOA fish will be replace by seller at no cost. If you CAN NOT provide those conditions, we WILL NOT replace or refund.












Customer Service

0918.889.778

Support@fishshopvn.com

Can Tho city, Viet Nam

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